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• Original proof of purchase from FIDICO.
• The person requesting the warranty is the first owner of the scooter (the warranty is not transferable).
• Need to provide photos or videos of damaged products.
• The product must be used according to the intended purpose and properly maintained.
• Electronic equipment including connectors and cables have not been modified or repaired. 

2. Repairs or maintenance not covered by the warranty

• Vulnerable parts , Normal wear and tear of all parts.
• The collision causes damage to the electric scooter.
• Damage to the electric scooter caused by improper riding, overloading or in an unsafe environment.
• Submerging in water or riding a scooter in heavy rain will damage the battery.
• When not riding a bicycle, the battery is damaged due to lack of care and maintenance.
• Unauthorized modification of the vehicle and unauthorized modification of the internal wiring of the electric scooter, resulting in damage to the electric scooter.
• The battery is damaged due to improper maintenance (see user manual).Damage caused by behavior that is inconsistent with any guidance or warning in the user manual or product description.
• Damage caused by shipping (see shipping damage policy below).
• In addition, FIDICO tires are classified as wearing parts, which means they are not covered by the warranty. If the pneumatic tire is damaged due to sharp objects or nails on the road, it will not be covered by the warranty.

3. Deal with warranty claims

• The first step to initiate a warranty is to contact a FIDICO official.
• In many cases, FIDICO will send you the repair parts needed for your specific situation. We will provide you with detailed videos or guides to assist you with repairs so that you can perform repairs safely by yourself.

4. Shipping Damage Policy

• Please note that any damage caused by transportation is not covered by the warranty. Make sure to sign for the package in person.